Free shipping on orders over $35

FAQ

Answers for orders, care, and daily styling.

Quick notes before checkout and after your order arrives.

Shipping

How much is shipping?

Shipping is $4.99, and orders over $35 ship free.

When will my order ship?

Orders are packed with care before dispatch. Launch timing and tracking details are confirmed by email after checkout.

Returns

Can I return a hair accessory?

Return eligibility depends on the item condition and order timing. Start a return by emailing support with your order email and item name.

Are final sale items returnable?

Final sale or visibly worn items may not be eligible for return. Any final sale terms will be shown before purchase.

Orders and payment

Which payment methods are supported?

Secure checkout is handled with PayPal. Order totals, stock, and shipping are recalculated from the store database before payment.

Can I change my order after checkout?

Email support as soon as possible. Changes are not guaranteed once an order has moved into packing or shipping.

Care

How should I care for my hair accessories?

Keep pieces dry when possible, wipe with a soft cloth, and store clips and ties away from heavy pressure or heat.

Which pieces work for fine or thick hair?

Fine hair usually works best with lighter pieces and gentler grip. Thick or coarse hair usually needs stronger hold and larger shapes.